Frequently Asked Questions
Frequently Asked Questions
Product Safety
Are your products safe for babies?
All our products are made from food-grade silicone and are BPA-free, phthalate-free, and free from harmful chemicals. Our products meet international safety standards for baby products.
Can I put silicone containers in the dishwasher?
Yes! All our silicone containers are dishwasher-safe and can withstand temperatures up to 248°F (120°C).
Are your products tested for safety?
Yes, all our baby products undergo rigorous safety testing and comply with FDA and CE safety standards.
Shipping & Delivery
How long does shipping take?
Standard shipping takes 7-15 business days worldwide. Express shipping (3-7 days) is available for an additional fee.
Do you offer free shipping?
Yes! We offer free shipping on orders over $50. Check our current promotions for special offers.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email to monitor your package.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy. Items must be unused and in original packaging for a full refund.
What if my item arrives damaged?
Contact us within 48 hours of delivery with photos. We'll send a replacement or provide a full refund immediately.
How do I return an item?
Email us at support@luxbabymag.com with your order number. We'll provide a prepaid return label.
Product Care
How do I clean silicone baby products?
Wash with warm soapy water or place in the dishwasher. For deep cleaning, you can also sterilize with boiling water.
How long do silicone products last?
With proper care, our silicone products can last for years. They're designed to withstand daily use and frequent washing.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for secure checkout.
Can I modify or cancel my order?
Contact us within 2 hours of placing your order. Once shipped, we cannot modify orders, but you can return items if needed.